FAQs


Q: What does a claims consultant do?

A: A claims consultant is essentially a management consultant specialising in claims. As well as handling claims, consultants are responsible for assessing clients’ claims portfolios, performing technical audits, training claims handlers and more.

To learn more, read Jim’s story.

Q: What sort of claims can I deal with?

A: The types of claims you will deal with can range from household property to multi million-pound commercial losses. The variety is enormous. One day you could be helping a domestic householder to rebuild their house, the next you could be negotiating with the main board of directors of a large commercial entity.

Insurance claims can arise in all areas: Shipping, Aviation, Motor, Property, Space, and Cyber Risks, to name a few.

Q: When is the next course?

A: The next training course will be in April 2016.

Q: How many places are there on the course?

A: There are typically between 5-12 places on each course, and we are aiming to have a total of 200 places by 2017.

Q: Will I get paid?

Yes. You will receive a competitive salary and will be reimbursed for reasonable expenses in line with the company’s policy.

Q: Is it an apprenticeship?

A: It is not a formal apprenticeship. It is a stepping stone to joining an incredibly fast- moving and dynamic company, in an industry that offers a true career path and opportunity.

Q: Where is the course held?

A: The next course will be  held at RiiG Limited’s Brighton office, but you will also be expected to travel to clients’ offices nationwide. This may involve overnight stays. Subsequent courses will be held in various locations around the U.K.

Q: What qualifications do I need to apply?

Claims Academy students need a minimum of a GCSE in English and Maths, or international equivalent.

Q: What qualifications could I get?

A: Claims Academy graduates can achieve Cert CII, a recognised qualification from the Chartered Insurance Institute. For graduates who go on to our two-year training programme, there will be the opportunity to study for the CII’s Diploma in Insurance and Advanced Diploma.

Q: Is there a guarantee of a job at the end of the course?

A: No guarantee, but we are always looking for talented people to join our team. In addition, we have contacts in the industry that we can pass details onto. You have nothing to lose – by completing the course and doing your exams, you become infinitely more employable either with us or with an insurer.

Q: Why should I join the Claims Academy?

A: Why not? You have nothing to lose. In the insurance industry, you have the opportunity to be who you want to be!

You will learn new skills and, if you work hard enough, possibly gain a professional qualification. Your expenses will be paid.